Reward FAQs

• Q: Will I Get Reward Points if I Checkout as a Guest?

• A: No. Guest accounts do not accumulate points. In order to start earning points, make sure to log into your account or create an account during checkout.




• Q: Will I Get Points if I Create an Account After My First Order?

• A: Yes. Once an account is created, all points from past orders will be applied (as long as the same email address is used for all orders).




• Q: Will My Points Apply to My AutoShip Orders?

• A: No. Reward points cannot be redeemed on autoship orders.




• Q: How Long Does It Take for My Points to Show on My Account After Ordering?

• A: Your reward points will show on your account once your order is shipped.




• Q: Will I Earn Points if I Order Over the Phone With a Representative?

• A: Yes. Reward points will be acquired on orders placed over the phone; however, points can only be redeemed on online orders.




• Q: Are There Limits to Writing Reviews?

• A: Yes. Customers are limited to the following:

  • • Product reviews may only be written on products ordered from NHC

  • • No more than ten product reviews a year per customer

  • • No more than one review on the same product per year